User Data Deletion

Email privacy@themoxie.app with the subject line:

Moxie Data Deletion Request

Please include:

• Your full name;
• The email address associated with your Moxie account;
• Your business or workspace name;
• The Facebook Page, Instagram account or Meta business account involved, where relevant;
• Whether you want to delete your entire Moxie account or only information associated with a particular connection; and
• Any other information that will help us identify the relevant account or data.

Please do not send passwords, access tokens or sensitive authentication information.

Before processing a request, we may need to verify:

• Your identity;
• Your control of the relevant email address or Moxie account;
• Your authority to act for the relevant business or workspace; and
• Your authority over a connected Facebook, Instagram or Meta asset.

We will only request information reasonably necessary to verify and process the request.

After receiving a valid request, we will:

• Review the request and identify the relevant Moxie account, workspace and connected services.
• Contact you if additional information or verification is required.
• Revoke or remove relevant platform connections where appropriate.
• Delete or de-identify personal information that Moxie is no longer required or permitted to retain.
• Notify relevant service providers where action is required from them.
• Confirm when the request has been completed or explain any information that must be retained.

We aim to process verified deletion requests within a reasonable period, generally within 30 days. More complex requests may take longer, in which case we will provide an update.

We may retain limited information where reasonably necessary or legally required for:

• Financial, accounting or taxation records;
• Fraud prevention;
• Security and audit records;
• Establishing, exercising or defending legal claims;
• Resolving disputes;
• Enforcing contractual rights;
• Meeting regulatory or legal obligations; or
• Recording that a deletion request was completed.

Any information retained for these purposes will remain subject to appropriate access restrictions and will not be used for unrelated purposes.

Information may also remain temporarily within secure backups until those backups are overwritten or deleted through our normal retention cycle.

You may also remove Moxie through the settings available in your Facebook or Meta account.

Removing Moxie through Meta will stop future access under that connection. However, it may not automatically delete information that was previously provided to or stored by Moxie.

To request deletion of previously stored information, email privacy@themoxie.app using the process above.

In some cases, Moxie processes information on behalf of a business using the platform.

Where the relevant business controls the information, we may:

• Refer your request to that business;
• Ask the business to confirm its instructions; or
• Assist the business in responding to your request.

A Moxie deletion request only applies to information held or controlled by Moxie.

It does not delete information held independently by Facebook, Instagram, Meta or another connected platform. Requests concerning information held by those platforms must be submitted directly to the relevant platform.

For questions about deletion requests, contact:

Moxie Privacy Team
[Legal entity name]
Email: privacy@themoxie.app

See also Moxie’s Privacy Policy.